Sheet GL-106
AI opportunities for Facilities Management
Facilities teams respond to requests while keeping buildings, services and statutory records in order. The work depends on timely information across assets, suppliers and occupiers.
Where time gets consumed
The work around the work.
Service requests, maintenance records and contract information arrive from different sources. Teams spend time routing work, finding asset details and preparing recurring performance and compliance reports.
GL-106 / PROCESS REGISTER
Recognisable work. Different priorities.
These are examples of work worth examining, not a list of processes that should automatically be changed. What matters depends on how your team works today.
01
Service delivery
- Work Order Triage
- Reactive Maintenance Requests
- Helpdesk / Service Requests
- Occupier Enquiries
- Job Routing
- Escalation Management
02
Maintenance
- PPM Planning
- Maintenance Scheduling
- Maintenance Prioritisation
- Asset Criticality Review
- Maintenance Records
03
Compliance & performance
- Compliance Management
- Statutory Records
- Compliance Reporting
- KPI Reporting
- SLA Reporting
04
Assets & information
- Asset Register Management
- O&M Information
- Asset Data Validation
- Mobilisation Data
- Document Search
05
Commercial & suppliers
- Contractor Management
- Supplier Management
- Invoice Validation
- Contract Information Review
The Go Left principle
Don't replace the expertise.
Remove the work surrounding it.
Reliable records and quicker access to information support the people responsible for safe, responsive building operations.